Frequently Asked Questions
Cancellation & No Show Policy
- DEPOSIT: A non-refundable $25 deposit is required to book your teeth whitening appointment. Full Payment will be taken in person, after completing your session. Your deposit will be subtracted from your final total at checkout.
- CANCELLATION: We understand that sometimes schedules change. Should you need to cancel or reschedule, we ask for at least 24-hour notice. Appointments canceled less than 24 hours in advance will result in a $25 cancellation fee. Cancellation Fees must be paid in advance before rescheduling.
- NO-SHOWS: No-shows will result in a charge of 50% of the service amount plus the $25 cancellation fee, billed to your credit card. Missed appointments are hard on our staff and leave other guests waiting. Our policies, including our 24-hour cancellation period, give us the opportunity to fill missed appointments and offer services to other clients. If you have to cancel within this period, please let us know as soon as possible.
- SALON CANCELLATION: In the event that we need to cancel your appointment without giving you 24-hour notice, we will refund your deposit and provide 10% off your service amount for the missed appointment. Adjustments are necessary sometimes due to weather emergencies or power failures, and we’ll do our best to make sure that you don’t miss the opportunity to fill that appointment time soon. Please understand that we’ll try our best to make sure that we never need to cancel any appointment dates.